Mastering Professional & Nonviolent Communication (In-Person)
Transform the way you speak to youth, parents, donors, partners—and your team. This 12-session, highly interactive training blends proven frameworks (Crucial Conversations + Nonviolent Communication) with real PDDBM scenarios so you can reduce complaints, de-escalate conflict, and lead with professionalism and respect.
Who this is for
Nonprofit staff, board members, youth-facing leaders, and community partners
Especially helpful for roles that field questions, complaints, or sensitive conversations
What you’ll learn
Speak clearly and professionally (tone, word choice, delivery)
Nonviolent Communication (observe → feel → need → request)
Active listening that makes people feel heard
Assertiveness without aggression; setting respectful boundaries
De-escalation and conflict resolution in high-stakes moments
Tailoring your approach when speaking with youth vs. adults
What’s included
In-person instruction (Ruby N. Lewis)
All training books & workbooks (included in price)
Group role-plays, partner drills, and facilitator-led activities
Completion certificate
Schedule options (choose one):
Option A — 12 Saturdays (3 hours each):
Mar 7, 2026 • Mar 14, 2026 • Mar 21, 2026 • Mar 28, 2026
Apr 11, 2026 • Apr 18, 2026 • Apr 25, 2026
May 2, 2026 • May 9, 2026 • May 16, 2026
Jun 6, 2026 • Jun 13, 2026
Option B — Intensive (2 sessions, 6 hours each):
Mar 7, 2026 and Mar 14, 2026
Final time and venue will be confirmed by email after registration (Vancouver, WA area).
Pricing
Public: $99.99 (includes materials + training)
PDDBM & Ashby affiliates: $49.99 (materials + training)
Attendance & expectations
This is a hands-on course—active participation is required. Reading and short workbook exercises are assigned between sessions. PDDBM leadership may have additional completion requirements as part of board service.
Accessibility & capacity
We aim to accommodate accessibility needs; please note any requests at checkout. Space is limited—registration is confirmed upon payment.
Questions? Contact the instructor:
Email ceochair@pddbm.org.